Customer Service Officer

Closing on: Jan 26, 2021

Reports to:   Customer Service Manager


Duties and Responsibilities

  1. Handle all enquiries through the phone, email, online chats, letters and physical visits by members and potential members.
  2. Register new members, process all the required documentation and input the information into the Sacco System
  3. Direct all queries to the relevant staff, follow up and give feedback to members
  4. Maintain a clean and updated database of members records
  5. Ensure timely, accurate and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
  6. Maintain a log of members complaints, follow up to ensure timely resolution of the complaints and provide feedback to the members


Position Requirements

  • Bachelor’s degree in Public Relations or Marketing from a recognized University
  • Minimum of 2 years professional experience in a similar position
  • Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
  • Good computer, presentation and organization skills
  • Ability to multi-task, prioritize and manage time effectively
  • Integrity and professionalism
Job Category: Administration
Job Type: Full Time
Job Location: Nairobi

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