Privacy Policy

Privacy Policy Summary

This Privacy Policy explains how United Women Regulated Non-Withdrawable Deposit Taking Sacco Society Limited (“United Women Sacco”, “UWS”,“We”, “Us”, or “Our”) collects, uses, and protects your information when you use our services, including the UWS Hela Chap Chap mobile application, website, and portals.
By using our services, you agree to the collection and use of information under this Policy.

 

1.Definitions

  • Account: Your registered access to our services.
  • Personal Data: Information that identifies you, such as your name, contact details, or ID.
  • Usage Data: Automatically collected technical data (e.g., IP address, browser type, device info).
  • Cookies: Small files that store preferences and improve service functionality.
  • Service Providers: Third parties who help us operate or analyse our services.
  • You: The user accessing or using our services.

 

2. Information We Collect

We may collect:

  • Personal information: Name, phone number, email, ID, account number, financial data, etc.
  • Usage and device information: IP address, operating system, mobile device details, browser type.
  • Cookies and tracking data: To enhance performance and personalize experience.

 

3. How We Use Your Information

Your data is used to:

  • Provide, maintain, and improve our services.
  • Manage your account and verify your identity.
  • Communicate with you via email, SMS, or app notifications.
  • Send service updates, offers, and promotional information (unless you opt out).
  • Enhance security and prevent fraud.
  • Process applications (e.g., membership, loans, Hela Chap Chap access).
  • Conduct data analysis and improve customer experience.
  • Comply with legal and regulatory requirements.

 

4. Sharing Your Information

We may share your data:

  • With Service Providers to support operations.
  • With Affiliates or business partners for legitimate purposes.
  • During business transfers such as mergers or acquisitions.
  • With other users in public interactions.
  • With your consent, or as required by law or regulatory authorities.

 

5. Data Retention

We keep your Personal Data only as long as necessary for the stated purposes or as required by law. Usage Data may be stored longer for analysis or security reasons.

 

6. Data Transfer & Security

Your information may be processed or stored outside your country. We take reasonable measures to secure it, though no system is 100% secure.

 

7. Your Rights

You may:

  • Access, correct, or delete your data.
  • Withdraw consent for data use, subject to legal limits.
  • Request assistance in deleting your account or data.

 

8. External Links

  • Our services may contain links to third-party sites. We are not responsible for their content or privacy practices.

 

9. Updates to this Policy

  • We may update this Policy periodically. Changes take effect when posted on our website, and major updates will be communicated via email or app notice.

 

10. Contact Us

If you have questions or requests regarding your data, contact us:

 

Email: info@unitedwomensacco.co.ke

Website: https://www.unitedwomensacco.co.ke/contact/

Contact:+254711 660 129 /+254713075617